Risk Product Manager, Global Digital Engagement - Associate Director

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Associate Director – Digital Risk Product Manager, Global Digital Engagement

Consumers possess an increasingly digital attitude, and the majority expect real-time answers in their life. The need to engage in digital channels to connect and communicate with consumers is growing and becoming more sophisticated by the day. The digital engagement / consumer space is continuously evolving – new products in the marketplace, new platforms, changes to existing platforms, shifts in user loyalty, new data to report and new ways to interact with customers. Lilly recognizes the need to be present in Direct to consumer (DTC) marketing and also Disease state awareness through digital channels such as Social Media (Facebook, LinkedIn, YouTube, Instagram, TikTok, WeChat, WhatsApp, Line etc., Websites, Search Engine Marketing (SEM)).  We strive to meet the needs of today’s consumers when and where they want to engage.

The Global Digital Engagement team is globally focused and effectively building solutions / capabilities for Marketing, Corporate Affairs and Medical organizations. The team owns all the consumer platforms, capabilities for the platforms and tech governance for consumer platforms.

The Associate Director – Digital Risk Product Manager, Global Digital Engagement will lead a technical team and drive strategy for compliance and risk-related products and services for the organization.  The role is also a single point of contact for product teams and a liaison with the various risk partners at Eli Lilly. 

In addition to performing their standard duties, this role helps ensure that the business is aware of risks in their areas, the impact it has on their area, and is responsible for driving the necessary work within their areas to appropriately address the risk (avoidance, acceptance, remediation, transfer). 

This role is critical to build a strong privacy risk culture and effectively manage cybersecurity and privacy/compliance risks, as well as be accountable for the technical delivery and design of digital compliance-related solutions at Lilly.

What You Will Be Doing:

• Accountable for people management, performance management and financial management of the Digital Risk team

• Foster a team of transparency, sense of urgency, clear responsibilities, and high standards

• Accountable for operations and solution delivery of a portfolio of projects in Digital Risk via end-to-end SAFe Agile Processes & Principles

• Supplier Management and Third-Party Engagement ownership in the Digital Risk space

• Accountable for the effective management of a team located around the globe, including: the reinforcement of compliance and ethics expectations, development of team objectives, managing performance, providing coaching and feedback, creating opportunities for development, ensuring appropriate reward and recognition, contributing to talent assessment, resolving HR issues, and supporting diversity in recruitment and development

• Drive Automation and AI initiatives across business stakeholders and Tech at Lilly

• Lead evaluation of tech stack internally and externally to bring best-in-class capabilities

• Ensure the delivery of effective Organizational Change Management across the immediate team and business partners/stakeholders

• Lead in the analysis of current processes and assess where changes or the improvements that need to be made in partnership while ensuring compliance with Lilly’s various regulatory/compliance obligations and re-looking at Lilly’s regulatory interpretations where necessary

• Accountable for the effective, efficient, and timely/accelerated implementation of all the related initiatives within the given portfolio scope

• Accountable for supporting US and OUS business operations w/ related team services/global platforms w/ strong execution discipline and excellence

• Proactively partner with and own timely communications to key stakeholders and impacted parties and Influence executive leaders (M3 and above) in the various business units and functions to adopt new processes

• Capture and pro-actively share best-practices and look for replication opportunities across Tech at Lilly and other groups/functions

• Identify opportunities to grow the value of existing assets

• Ability to take a complex problem and define the path towards resolution

• Achieving Accelerate, Reach, and Scale goals for Digital Risk across the global

• Partner tightly with the Digital Risk Product Owner to define and communicate product vision and requirements for existing and future-state compliance-related solutions aligned with business goals

• Partner tightly with the Digital Risk Product Owner to create, prioritize, and maintain a well-defined product backlog for Digital Engagement compliance

• Partner tightly with the Digital Risk Product Owner to act as liaison for all risk partners (compliance, privacy, cyber, legal, audit) to drive compliance with enterprise policies and standards, partnering closely with defined compliance business leads

Your Basic Qualifications: 

• Bachelor’s degree in Computer Science, Information Technology or or other STEM related field 

• 7+ years’ experience in a technical-related field 

• Ability to work across the organization, act as a change agent, and support cybersecurity and privacy strategic transformation

• Significant experience with web-based software development 

• Familiar with online marketing, advertising, and web analytics. 

• Experience in applying quality and compliance requirements, especially in regulated software development. 

What You Should Bring: 

• Previous engineering experience and certifications/SME in cybersecurity and/or privacy engineering (CISSP, CISM, CIPP, CIPT, CRISC, etc.)

• Global understanding of how cookies function on externally facing solutions

• Web marketing, social media, and online promotion experience will be acknowledged 

• Familiarity with technical architecture associated with databases and analytics environments. 

• Excellent knowledge of HTML/CSS, JavaScript, and UI/UX design principles. 

• Experience with JavaScript frameworks, such as React or Vue. 

• Experience with Platform as a service (PaaS), web server management (ADOBE, AWS, Heroku, etc.), and web server frameworks (Express, Koa, etc.) 

• Self-management and ability to work autonomously and with ambiguity 

• Vendor resource project oversight

• A high level of intellectual curiosity, external perspective, and innovation interest 

• Strong analytical, problem solving and investigative skills 

• Solid background in Information Technology with demonstrated ability to quickly learn new technology and business process 

• Demonstrated interpersonal skills, teamwork and people development 

• Ability to communicate proactively and effectively with IT and business stakeholders 

Additional Information: 

• Travel Percentage: 0-10%

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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