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Medical Representative

Zagreb, Croatia

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Req ID R-34620 Title Medical Representative City ZAGREB Country Croatia

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


Assimilating relevant knowledge

  • Acquires scientific knowledge relevant to the position held
  • Demonstrates a deep understanding of the healthcare market, patient admission and discharge paths, treatment plans, etc.
  • Exhibits a comprehensive understanding of patient diseases and available therapeutic options, as well as their value to specific categories of medical professionals or patients
  • Understands brand patient characteristics (type) for which on-label use of Lilly’s products is appropriate.
  • Knows disease states, Standard of Care guidelines, typical treatment protocols (process care models) and the full range of diagnostic tests and services that surround effective use of approved indications of Lilly’s products
  • Displays an in-depth understanding of current treatment guidelines, formulary status and account/healthcare economy protocols that impact standards of care for desired patient outcomes
  • Is familiar with the manner of organization and operation of different categories of healthcare professionals (including their priorities, as well as the typical flows of patients and preferred products), as well as their preferences
  • Adopts and applies Lilly principles and values, as well as the Team Lilly Framework
  • Familiar with Lilly’s network of available resources, including current brand programs, multichannel services, Lilly on Demand, Lilly’s patient support programs
  • Masters approved digital tools and how to implement them appropriately to improve interaction with healthcare professionals and to support Lilly’s internal data and information needs. 
  • Adopts and applies Lilly’s procedures and policies
  • Exhibits understanding of which information is approved for distribution to healthcare professionals in face-to-face interactions and other locally approved channels (e.g., product marketing materials, reprints, brochures, virtual interactions, email, etc.) 


Planning & Execution

  • Analyses the territory and the categories of hospitals and healthcare professionals whom she / he addresses, to make decisions using relevant data and resources  
  • Identifies opportunities considering the promotion potential, benefit, effort, and access to healthcare professionals
  • Collaborates with other team members to prioritize opportunities and create business plans that effectively incorporate an approved multichannel approach
  • Provides documentation on the stages of action, evaluates, and adjusts actions, as needed
  • Identifies various available resources and approved channels that are valuable to the different categories of healthcare professionals and supports the implementation of activity plans
  • Identifies healthcare professionals’ engagement preferences and can develop a plan (with milestones) for successfully executing a multichannel strategy.
  • Respects the compliance, ethical and legal requirements in her / his activity
  • Effectively uses promotion tools, clinical data, and promotion materials
  • Is constantly informed about the competition's products
  • Uses product knowledge to achieve set goals
  • Influences every interaction with healthcare professionals through professionalism, respect, integrity, expertise, relationships, and passion
  • Responds to the needs of healthcare professionals quickly and appropriately
  • Asks for feedback from healthcare professionals
  • Responds promptly and accurately to questions, concerns, and complaints of healthcare professionals
  • Effectively addresses objections or issues raised by healthcare professionals
  • Understands the priorities of different categories of healthcare professionals and how these priorities influence decision-making 
  • Collaborates with a multifunctional team to create quality interactions with healthcare professionals in accordance with Lilly policies and procedures 
  • Develops plans before meetings / calls that are focused on the specific requirements of healthcare professionals, are sequential and anticipate their needs and concerns, as well as possible results of the discussion
  • Engages in valuable dialogue using VBS, asking about healthcare professionals’ priorities and considering their time constraints  
  • Involves healthcare professionals in patient centered VBS dialogues and displays high emotional intelligence and effective use of Lilly principles to add value to the entire team 
  • Appropriately uses approved multichannel resources and brand approved materials to quickly respond to and fulfill healthcare professionals’ needs.  
  • Creates value for healthcare professionals using a broad approved multichannel mix of clinical and nonclinical solutions that are tailored to both patient and healthcare professionals needs within the healthcare context.
  • Provides the information needed to manage expectations about treatment goals and opportunities, to generate an improved patient experience for the appropriate brand patient 
  • Conducts post-interaction analysis on discussions and their influence on the activity plan and adjusts accordingly 

Qualification, knowledge & skills needed to perform the job:

  • Excellent communication skills
  • Very good public speaking skills and presentation skills
  • Proficient in English
  • Ability to manage several projects simultaneously
  • Ability to cope with changes in priorities to accomplish tasks in a short timeframe
  • Very good organization and time management skills
  • A strong work ethic
  • Competences in communicating with different types of people
  • University degree (medical, pharmaceutical or other life-science degree preferred)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.


To submit resume, visit and apply to Req ID R-34620.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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