Elanco is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 64-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for more than 5,800 employees. At Elanco, we’re driven by our vision of food and companionship enriching life – all to advance the health of animals, people and the planet. Learn more at www.elanco.com.
Key Responsibilities & Deliverables:
Process Expertise & Business Partnership
Be seen as a “go-to” information resource for O2C AR cash application queries
Actively manage cash applications ensuring all types of payments are applied to customer accounts accordingly (checks, ACH, wire, credit card, etc.)
Manage and monitor the Electronic Bank Statement (EBS) interface and ensure cash receipts are auto-applied against customer accounts
Effectively address and resolve issues with the Electronic Bank Statement (EBS) interface
Effectively review and troubleshoot unapplied payments in order to resolve and apply against customer accounts
Be willing to work with Affiliates and other team members in order to resolve unapplied payments
Manage, prepare and post credit/debit notes as applicable and requested
Effectively perform credit card reconciliations on a regular basis and identify/resolve open items
Analyse account discrepancies to ensure the customer account is enabled for payment
Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
Support global/regional O2C projects with influence on excellent cash applications
Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members
Degree in Business and/or Accounting (or equivalent work experience)
3-5 years’ experience in O2C or Finance function in SSC/BPO environment, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
Experience with SAP O2C Module
Experience in Business Warehouse or Business Objects
MS Excel, Word, and PowerPoint
Fluency in English & additional foreign language will be the plus
Skills & Capabilities
Actively work in partnership with various cross-functional stakeholders (internally & externally) to maintain effective relationships and ensuring efficient and compliant processes.
Ensure the culture of compliance is reinforced continuously within the team.
Continuously look for and or lead where possible continuous improvement initiatives including standardization and/or re-engineering of processes and controls.
Drive for results and ensure best practices are in place to achieve highest standards within daily operations.
Drive cross-functional projects where opportunity arises.
Demonstrate excellent project management abilities and strong understanding of financial systems.
Support organizational changes.
Analyse and translate data into key strategic inputs and insights to drive decision-making.
Proven ability to work on high level value-add ad hoc projects while continuing to achieve routine goals
Review and evaluate decisions and provide approval when needed
Review escalated issues & disputes and provide guidance on resolution