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Europe; Middle East; Africa
Elanco is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. With a 64-year heritage, we rigorously innovate to improve the health of animals and benefit our customers, while fostering an inclusive, cause-driven culture for more than 5,800 employees. At Elanco, we’re driven by our vision of food and companionship enriching life – all to advance the health of animals, people and the planet. Learn more at
Key Responsibilities & Deliverables:
  • Process Expertise & Business Partnership
  • Be seen as a “go-to” information resource for O2C AR cash application queries
  • Actively manage cash applications ensuring all types of payments are applied to customer accounts accordingly (checks, ACH, wire, credit card, etc.)
  • Manage and monitor the Electronic Bank Statement (EBS) interface and ensure cash receipts are auto-applied against customer accounts
  • Effectively address and resolve issues with the Electronic Bank Statement (EBS) interface
  • Effectively review and troubleshoot unapplied payments in order to resolve and apply against customer accounts
  • Be willing to work with Affiliates and other team members in order to resolve unapplied payments
  • Manage, prepare and post credit/debit notes as applicable and requested
  • Effectively perform credit card reconciliations on a regular basis and identify/resolve open items
  • Analyse account discrepancies to ensure the customer account is enabled for payment
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
  • Support global/regional O2C projects with influence on excellent cash applications
  • Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members
Minimum Requirements:
  • Degree in Business and/or Accounting (or equivalent work experience)
  • 3-5 years’ experience in O2C or Finance function in SSC/BPO environment, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
  • Experience with SAP O2C Module
  • Experience in Business Warehouse or Business Objects
  • MS Excel, Word, and PowerPoint
  • Fluency in English & additional foreign language will be the plus
  • Skills & Capabilities
  • Actively work in partnership with various cross-functional stakeholders (internally & externally) to maintain effective relationships and ensuring efficient and compliant processes.
  • Ensure the culture of compliance is reinforced continuously within the team.
  • Continuously look for and or lead where possible continuous improvement initiatives including standardization and/or re-engineering of processes and controls.
  • Drive for results and ensure best practices are in place to achieve highest standards within daily operations.
  • Drive cross-functional projects where opportunity arises.
  • Demonstrate excellent project management abilities and strong understanding of financial systems.
  • Support organizational changes.
  • Analyse and translate data into key strategic inputs and insights to drive decision-making.
  • Proven ability to work on high level value-add ad hoc projects while continuing to achieve routine goals
  • Review and evaluate decisions and provide approval when needed
  • Review escalated issues & disputes and provide guidance on resolution