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Medical Science Liaisons - Manager

Toronto, Canada

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Req ID R-26178 Title Medical Science Liaisons - Manager City Toronto State / Province Ontario Country Canada

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Medical Science Liaisons (MSL) Manager is responsible for leading and managing the performance of a team of Medical Science Liaisons. The manager provides regional strategic leadership and appropriately leverages the MSL’s scientific and clinical expertise to ensure mutually agreeable interactions with scientific experts.  The manager will also build and maintain strong working relationships with internal and external business partners specific to the therapeutic area. 

Primary Responsibilities:  

The MSL manager is responsible for leading and managing the performance of a team of Medical Science Liaisons. The manager provides regional strategic leadership and appropriately leverages the MSL’s scientific and clinical expertise to ensure mutually agreeable interactions with scientific experts.  The manager also capitalizes on collated and distilled field insights, identify unmet needs, and leads others to develop new content solutions.  Will work broadly, and cross-functionally, to accomplish these goals; inclusive of leading field medical integration with integrated evidence generation and the TA / brands omnichannel strategy.

People Development

Manage the performance and development of team members

Hold team members accountable to all performance expectations

Develop personnel through scheduled interactions, including field visits

Recruit and staff open positions

Contribute to succession planning and talent development decisions

Ensure appropriate diversity and inclusion efforts being made in the development of team dynamic

Evaluate internal and external feedback on team performance, including that from Scientific Experts

Business Partner Interface

Partner effectively with all internal medical, development, and commercial partners across therapeutic area

Collaborate (proactively and reactively) with other MSL leadership across the enterprise

Support medical affairs staffing at congresses and ensure clinical insights learned are communicated back into Lilly appropriately

Partner within the Canadian MSL Organization (across therapeutic areas and business units) and with the Global Medical Affairs Office (GMAO) to share best practices and lead process optimization to create operational efficiencies, which drive effectiveness.

Strategy Development and Execution

Develop and implement regional field medical strategies aligned with both business unit and medical affairs strategies in partnership with cross-functional colleagues, including CRS/CRPs and other functions responsible for global content creation

Assure field medical implementation of business unit and medical affairs priorities and initiatives

Develop field medical business plan and participate in higher-level business planning process to ensure the medical resource planning is aligned with business unit objectives

Lead the collection interpretation, and distillation of MSL insights.  Anticipate needs and identify gaps to influence actions that address unmet medical needs.

Be accountable for capturing the impact and outcome of field medical “insights to action”.

Hold internal cross-functional colleagues accountable for timely delivery of commitments, through influence and rigorous process management.

Lead activities which facilitate the broad, internal communication of distilled field insights through: quarterly Clinical Insight deep dives, and other ad hoc forums which enable MSL teams to share unmet need and solutions.

Support MSL onboarding for new staff in partnership with CRS/CRPs and MSL SMEs

Operational Excellence

Oversee quality, compliance, accountability, and effectiveness of team

Ensure alignment with all applicable policies, laws, regulations, and guidelines

Identify and lead process improvement initiatives

Ensure appropriate documentation processes are employed

Analyze all data on MSL activities to improve MSL performance

Responsible for reporting the impact / execution of MSL scientific strategy

Lead workshops that improve MSL interpersonal and scientific communication skills

Manage and monitor all team finance and HR-related issues appropriately

Minimum Qualification Requirements:  

Advanced degree in health sciences (PharmD, M.D., Ph.D. in a medically related field) required with 2-3 years of relevant clinical or therapeutic area experience desired.  Masters or Bachelors level degree in health sciences (RN, RPh, PA, Certified Diabetes Educator, NP, etc.) considered if 5 or more years clinical and/or medical information experience in relevant therapeutic area is present.

Five or more years experience in pharmaceutical industry required

Familiarity/experience with regulated environments and compliance oversight is required

Demonstrated ability to partner, influence, and work successfully within and across BUs, functions, and across levels of leadership.

Demonstrated broad strategic thinking and execution excellence. Experience in setting scientific strategy for field based organization.

Demonstrated success with managing and developing people, preferably field based employees.

Strong business acumen. Working knowledge of Lilly enterprise and systems.

Demonstrated ability to work in a fast-paced environment and ability to incorporate new learning into real time solutions (agile, adaptable, results orientated)

Other Information/Additional Preferences: 

Clinical Trial and/or drug development experience is preferred

Experience in field-based environments strongly recommended

Familiarity with the academic community and the medical research and medical education process highly valued

Strong interpersonal skills and relevant experience in building professional relationships and networking

Significant experience in motivating people, creating positive team experiences, and coaching/developing technical personnel highly recommended

Demonstrated leadership and the ability to achieve results through people

Demonstrated learning agility for acquiring technical knowledge; able to provide effective feedback on the quality of verbal and written technical communications and documentation by personnel, and provide direction to technical coaches and team

Demonstrated decision making:  ability to problem solve and develop and apply creative solutions and implement those decisions effectively

Effective verbal and written communication skills

Additional Information: 

Personal Considerations
This position is field-based with the specific location determined according to business need.  The position is based from a home office, inclusive of those individuals located in the Toronto area.  Managers work on a regular basis in the field accompanying their Medical Liaisons on field visits and attending scientific congresses.  Anticipated travel requirements are 50-70% or higher, depending on specific needs of the therapeutic area, and include overnight travel commitments as well as potential periodic weekend commitments.

All new employees are required to be fully vaccinated against COVID-19 as a condition of being hired by Lilly as described Lilly’s Covid-19 Vaccination Policy. The requirement to be vaccinated is inclusive of any approved boosters, should they be deemed necessary in the future.  Deadlines for boosters will be communicated through an updated policy as needed

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

To submit resume, visit https://www.lilly.com/careers and apply to Req ID R-26178.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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