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Medical Information Associate

Toronto, Canada

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Req ID R-6221 Title Medical Information Associate City Toronto State / Province Ontario Country Canada

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Medical Information Associate

Company Overview

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. Our team is lean and we operate in a fluid, transparent manner, where a culture of collaboration, thinking differently and acting quickly is highly valued.

Our work today – from our research programs to our volunteer initiatives – is a reflection of our heritage of uniting caring with discovery to make life better for people around the world.

We are committed to investing in our employees through competitive salaries, training, development and ensuring health and wellness. The pharmaceutical industry is an exciting and rapidly changing and we are looking for driven, highly capable people to help us accomplish our mission!

Are you seeking a career that makes a difference in the world? Are you ready to bring your skills and talents to Lilly? Read on to find out more about the responsibilities and how you can join Team Lilly


We are seeking a Medical Information Associate (MIA) who has a passion for helping patients and health care providers and the ability to work collaboratively to deliver meaningful solutions.  The MIA combines deep scientific knowledge, communications expertise and exceptional collaboration skills to plan generate and deliver meaningful medical communications that are balanced, accurate, and timely to help improve patient outcomes. Patient care is enhanced through the quality and transparency of Lilly product information.
Collectively, the activities of the MIA help to influence strategic and tactical direction for their specific therapeutic area.

Key Objectives/Deliverables:

Medical information provision

  • Provide medical information responses to unsolicited medical questions from internal business partners and external customers, through a variety of channels.

  • Planning, researching and writing scientifically complex, high quality, balanced, scientifically based consistent and accurate medical information responses for customers in response to unsolicited questions from customers.

Medical information materials creation and update

  • Prepare materials for contact center and patient support programs

  • Create medical information responses and/or localize global medical information responses to reflect Canadian regulations, labeling and resources.

Subject Matter Expert for Medical Information

  • Apply the medical information expertise and analytics to medical information communication plan including channel selection

  • Engage scientific and clinical discussions by leveraging compound and disease knowledge and medical information related knowledge including the relevant regulations


  • Lead and/or facilitate transformation to maximize the value of medical information

  • Share best practices about medical information related activities with others

  • Provide expert consultation and coach to others

Additional responsibilities

  • Power User of on-line databases, systems, customer relationship management (CRM) tools and authoring software.

  • Review promotional, advertising and educational materials for scientific soundness and technical accuracy

Basic Requirements: Education and Experience

  • Bachelor’s degree in Pharmacy, Medicine or Nursing

  • Bilingual (English and French) required

  • Advanced written and verbal English and French skills

  • Ability to translate complex medical information and data into a succinct, technically correct, readable document that customers are able to read and use to make clinical decisions.

  • Experience with databases, performing medical literature searches and evaluation of the medical literature

  • Flexibility in working in multiple therapeutic areas as need arises

  • Ability to prioritize and handle multiple tasks

  • Self-management skills to work independently (e.g. Project management skills)

  • Prior experience in the provision of medical information in hospital, community, or pharmaceutical industry preferred.

Additional Skills:

  • Strong customer focus to provide unparalleled customer experience

  • Strong leadership

  • Logical thinking ability (e.g. Read and understand data)

  • Issue solving and risk management skills

  • Lateral thinking ability

Additional Information

Lilly will conduct, at its own expense, background search (including verification of educational credentials, contacting three of your personal references) of the successful candidate.
Eli Lilly Canada is committed to employment equity.  We encourage applications from qualified women, members of visible minorities, Aboriginal peoples, and persons with disabilities.

Please do not contact us via phone. We appreciate all who apply; however, only those candidates selected for an interview will be contacted.
Candidates must be legally eligible to work in Canada. Eli Lilly Canada does not sponsor work permits or other employment visas.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

To submit resume, visit and apply to Req ID R-6221.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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