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Shanghai Municipality

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Req ID 55066 Title Accountant City 上海 State / Province Shanghai Country China Region 亚洲/太平洋地区


· answer calls/ call out professionally
· respond to employee inquiries efficiently
· research required information using available resources, (push) update of necessary resources
· handle, follow up and resolve employee complaints
· provide employee with Finance related information
· identify and escalate priority issues
· route calls to appropriate resource
· follow up customer calls where necessary
· complete call logs within timeline
· produce call reports

· process surveys through telephone interview
· deliver prepared Finance communication material
· collect employee feedback
· follow up on initial contacts

Basic Qualifications

· Good communication skills
· proficient in relevant computer applications
· knowledge of Finance policies, process and operations
· knowledge of customer service principles and practices
· knowledge of call center telephony and technology
· excellent interpersonal skills
· Strong cross-functional co-ordination ability
· Understanding of business
· Good learning ability
· Strong sense of responsibility, ownership and dedication
· Teamwork spirit
· Patient and detail thinking
· Able to work under pressure
· Behave in a professional and ethical manner
· University Graduate or above

To submit resume, visit and apply to Req ID 55066.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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