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Accountant

47090
Accountant
上海
上海市
中国
亚洲/太平洋地区
Inbound:
· answer calls/ call out professionally
· respond to employee inquiries efficiently
· research required information using available resources, (push) update of necessary resources
· handle, follow up and resolve employee complaints
· provide employee with Finance related information
· identify and escalate priority issues
· route calls to appropriate resource
· follow up customer calls where necessary
· complete call logs within timeline
· produce call reports

Outbound:
· process surveys through telephone interview
· deliver prepared Finance communication material
· collect employee feedback
· follow up on initial contacts
47090BR
Essential:
· Good communication skills
· proficient in relevant computer applications
· knowledge of Finance policies, process and operations
· knowledge of customer service principles and practices
· knowledge of call center telephony and technology
· excellent interpersonal skills
· Strong cross-functional co-ordination ability
· Understanding of business
· Good learning ability
· Strong sense of responsibility, ownership and dedication
· Teamwork spirit
· Patient and detail thinking
· Able to work under pressure
· Behave in a professional and ethical manner
Education:
· University Graduate or above
Education
· Majored in Business, Finance is preferred
Experience
· Working experience in Finance or customer service preferred