Lilly is a top 10 global pharmaceutical company, dedicated to creating medicines that help improve peoples' quality of life for more than 135 years. At the heart of Lilly's operations are its core values – excellence, integrity and respect for people and these are reflected in business practices that include strong governance principles, the ethical development of medicines, transparency and ethical product promotion.
To maximize the sales of Lilly products by delivering optimal pharmaceutical based healthcare solutions to meet the needs of our patients by building & sustaining valued partnerships with our customers. This role is a hybrid position, focusing on customers in a number of settings, including hospital, private specialist, and primary care.
The role will involve travel to service customers and to attend business meetings
Achieve sales targets by promoting products to targeted customers
Develop strong, long term relationships with Key Customers in the community and Hospital environment
Ensure that a high level of customer satisfaction is achieved and maintained at all times
Respond to customer requests in a timely and effective manner
Promote the image of Lilly in disease state areas
Develop & maintain excellent knowledge of disease area, products, competitors and market developments in the relevant disease state area
Develops detailed territory business plans, based on territory analysis, to meet the planned objectives within a geographic area comprising of Hospital and community
Develop specific territory action plans for key customers
Enter and maintain accurate, professional records of customer interactions within a timely manner
Be a strong team player and work collaboratively alongside all Lilly colleagues
Able to use Technology effectively in ensuring all duties are carried out effectively
Ensure all activities comply with legal and ethical standards and company policies
Able to quickly build knowledge of current treatment guidelines, formulary status &institutional protocols that impact standard of care for the desired patient outcomes
Identifies & offers multi-channel solutions that are the most meaningful to the customer and align with what the Lilly portfolio can deliver
Lead the organisation and running of specific medical education initiatives to address customer needs
Tertiary qualification in science, pharmacy, nursing or business
Prior sales or territory management experience in pharmaceutical or medical industry is required
Most Critical Skills & Attributes:
- Selling capability (strategic customer focus)
Account & Stakeholder Management – An ability to manage key accounts within a geographic area and to enhance relationships, to build and increase collaboration, to develop valued relationships with key influencers and teams
Scientific knowledge and application – A demonstrated ability to understand and disseminate scientific information and related disease states – at a depth required to credibly communicate with a specialist
Strong Professional Communication - Strong interpersonal skills and the ability to share relevant and high quality information
- Business ownership
Business Acumen - To have an understanding of business drivers for both customer and organisation, cuts through the complexity to solve business problems that creates a mutually beneficial outcome
Planning and execution - An ability to review data; strategically plan actions that are implemented with the desired outcomes and accountability for these actions.
High level organizational skills – The ability to prioritize and deliver on customer requirements and complete all administration tasks within the required timeframes
Learning agility - To be able to effectively deal with a wide variety of people and challenging situations and is comfortable with complexity, can examine problems carefully and deliver in first time situations.
Emotional Intelligence – To be able to evaluate emotions of self and others in order to understand drivers of behavior and build valued relationships, to remain optimistic and positive even in ambiguity or during a setback.
Resilience – The demonstrated ability to be determined to achieve a goal, the ability to persevere during times of trial, ability to adapt to change and move forward after disappointments and setbacks
Compliance – the ability to understand operating principles, procedures and practices and to operate within them at all times
Prior Knowledge or Experience:
Prior experience and demonstrated skills in a sales or account management role is highly desirable
Proven expertise in Insulin knowledge is desirable
Demonstrated ability to use technology effectively to meet administrative and compliance requirements
We will only respond to applicants who meet the above criteria