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Associate-Digital Account Manager

Indianapolis, Indiana

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Req ID R-34500 Title Associate-Digital Account Manager City Indianapolis State / Province Indiana Country United States

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Job Description

Lilly is advancing our Enterprise Website strategy to enhance our customer interactions, improve compliance and modularize our content while replicating best practices and learnings around the globe. As a result, Lilly has invested in a center of excellence dedicated to improving and advancing core capabilities around website creation and integration. The Enterprise Website team works closely with the global/affiliate brand and Omnichannel teams to define, build, execute, and measure website performance.

The Associate Account Manager will lead cross-functional website portfolio projects with global and/or local brand teams, IDS, Omnichannel, compliance, medical, legal, regulatory, and other cross functional partners to ensure execution against defined project plans.  They are expected to be a proactive problem solver and to develop and maintain long-term, trusting relationships with colleagues.

Responsibilities include but not limited to:

Ensure launch readiness capability to support upcoming and ongoing launches,
Support the development of website standards and guidelines that enable teams to deliver a purposeful, relevant, and intuitive website experience based on unique customer needs
Ensure frequent, continuous, and effective communications with team members and stakeholders to set expectations and negotiate priorities appropriately
Define, oversee, and maintain a master timeline for all websites in motion utilizing project management software
Track and communicate the progress of initiatives to internal stakeholders and external agency partners
Ensure the timely and successful delivery of websites according to EWI standards
Proactively identify and resolve issues before they impact the business
Provide ongoing solutions and feedback to help improve the EWI operating model, streamline work across the affiliate, and enable compliance and efficiency
Partner with marketing teams and internal capabilities teams across IBU affiliates to understand brand strategy and deliver the best experience for our customers
Consolidate and deliver feedback between internal partners while looking for operational efficiencies to streamline work
Review the overall health of websites using data-driven information to interpret monthly reports and influence website enhancements
Basic Qualifications

Bachelor’s Degree
3+ years of marketing experience and/or Lilly Marketing Academy
3+ years of operations/or digital marketing experience and/or Lilly Marketing Academy Experience
Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Additional Skills/Preferences

Launch experience.
Knowledge of digital development lifecycle principles and best practices.
Knowledge of Lilly’s culture, organizational structure, roles, and practices.
Understand agency structures and processes.
Demonstrate strong working knowledge of MLR process steps.
Understand the complexity of website tactics.
Thorough understanding of Lilly's Quality processes.
Daily Team Lilly mindset.
Proven ability to manage multiple projects at a time.
Demonstrated enthusiasm and ability to work under pressure to meet deadlines.
Proven ability to be an agile learner.
Experience delivering client-focused solutions to meet customer needs.
Demonstrated verbal and written communication skills.
Proven planning and organizational skills.
Ability to lead without authority.
Product launch experience with a pharmaceutical brand.
Project Management and/or Account Management Experience.
Experience with Lilly’s marketing process and desire to build core marketing capabilities.
Seeks out and acts on feedback; strong self-awareness and demonstrated EQ.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law). 


To submit resume, visit and apply to Req ID R-34500.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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