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Process Engineer - Operations

Durham, North Carolina

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Req ID R-23697 Title Process Engineer - Operations City Durham State / Province North Carolina Country United States

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The Process Engineer - Operations role is responsible to become a subject matter expert on manufacturing processes within Device Assembly or Packaging to design and develop PMX production tickets that align to the process. PMX (Pharmaceutical Manufacturing Execution) is a Manufacturing Execution System (MES) that enables pharmaceutical manufacturers to improve performance and reduce operational cost, while simultaneously increasing compliance with regulatory requirements. In conjunction to working with floor personnel, they are accountable to translate manufacturing processes into electronic tickets that are easily understood by the user and provide issue resolution. Provides Operations support for all operational computer and HMI systems, specifically inventory management and manufacturing execution systems. Additionally, the scope of this role involves participation in continuous improvement projects to enhance operations through initiating, leading, and/or supporting implementation.

An ideal fit for this position would demonstrate an affinity to be “on the manufacturing floor” and then work to create electronic workflows (PMX tickets). The Process Engineer - Operations role will report through the Raleigh Triangle Park Device Assembly and Packaging team


  • Create and manage PMX Production tickets in Device Assembly or/andPackaging
  • Ensure that processed and non-processed materials are correctly reconciled to tickets and accounted for through the manufacturing process of (each batch or order).
  • Identify changes required for systems and ensure they are implemented consistent with operational practices.
  • Lead the identification and resolution of material issues and system documentation for operations and escalate to technical resources, as necessary.
  • Own and deliver training, updating to capture improvements, best practices, and troubleshooting tips.
  • Serve as power user for system upgrades; represent operations in execution of testing
  • Implement process and productivity improvements in manufacturing systems.
  • Review weekly inventory reconciliation report and drive resolution of any discrepancies.
  • Reconciliation of device assembly or packaging orders, monitoring of errors and system messages.
  • Creation of production procedures within the system, including execution of change control and interface with IT teams.
  • Dry running ticket changes in the testing environment before implementation
  • Assist batch release with any material/quantity discrepancies.
  • Work with Operations team to assure equipment lines are properly set up, communicating and materials supply to reconciliation is completed.

Basic Requirements:

  • Bachelor’s Degree in an Engineering or Computer Science discipline. 

Additional Preferences:.

  • Experience in use of inventory management and manufacturing execution systems in a pharmaceutical environment is desired.
  • Experience with use of PMX, Paletti, SAP, and EWM (Extended Warehouse Management) systems
  • Knowledge of Device Assembly and/or Packaging operations (technical and operational)
  • Attention to detail and ability to monitor project implementation
  • Strategic thinking and problem-solving skills
  • Independent work ethic
  • Strong organizational skills, with ability to handle multiple projects and work streams
  • Maintaining a safe work environment, working safely, and accountable for supporting/achieving HSE (Health Safety and Environment) site goals
  • Ability to write technical documents (change controls, deviations, protocols, procedures, etc.)
  • Good written and communication skills
  • Technical knowledge of how to program and test in PMX
  • Experience in SAP inventory management
  • Ability to set up and operate a production Lines.
  • Demonstrated ability to train and qualify others on systems.
  • Able to lead and manage shift operations and personnel in Supervisor’s absence.

Additional Information:

  • Training and qualification required and provided in the form of computer-based training, standard operating procedure reviews, and on-the-job training
  • Shift schedule is day shift – Monday through Friday
  • Overtime and weekend work may be required
  • Minimal to no travel required, unless for specific asset delivery projects (<5%)

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company.  If you would like to request an accommodation for medical or religious reasons, you may do so at 

To submit resume, visit and apply to Req ID R-23697.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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