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O2C SCM Analyst

52455
O2C SCM Analyst
Cork
Cork
Europe; Middle East; Africa
Ireland
Local
About Us:
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 500 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2018 and 2019.

This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more.

At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.

Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.
The role of an O2C Analyst within the supply chain team involves the managing and control of all inventory and replenishment activities to ensure supply to distributers and our patients is maintained at the highest level. The analyst will develop strong relationships with market affiliates, drive continuous improvement and develop solutions that will meet and exceed customer requirements.

Key Responsibilities
Compliance
  • Understand and follow all compliance policies, laws, regulations and The Red Book.
  • Ensure adherence to Anti-Corruption requirements when interacting with stakeholders
  • Ensure all operational controls are completed to level required and within agreed timeframe.
  • Integrate compliance into daily activities.
  • Comply with any corrective actions.
  • Cooperate with investigations, monitoring and audits


Operational Activities
  • Control inventory interfaces with LSP ( Local Service provider)
  • Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
  • Run inventory reports and propose actions (scrapping, rebalancing, …)
  • Run interfaces with LSP and ensure orders have been integrated in SAP
  • Manage, track and resolve Tier 2 disputes and route to local affiliates when required
  • Interact with local quality department
  • Support operational metrics and SLA reporting
  • Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing and Distribution
  • Liaise with external partners including logistic service providers
  • Act as a power user for O2C Supply Chain Management
  • Propose and implement standardization for SCM processes
  • Manage all replenishment activities including Purchase order requests and communication with all stakeholders
  • Build and maintain a strong knowledge of the organisations product lines within market
  • Lead & assist O2C Management to ensure all deliverables are met.
  • Pro-actively take control of issues and provide solutions to customer/management
  • Resolve and or escalate issues raised including those raised by team members
  • Mentor and provide coaching support to associate team members
  • Take accountability for assigned markets and any other tasks as assigned by Management

Create, Promote and Maintain Operational Excellence
  • Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
  • Continuously looks for ways to improve our service level for our customers /stakeholders
  • Supports organizational changes.
  • Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
  • Participates in internal and external educational opportunities relevant to the Information or customer service environment.
52455BR
Minimum Qualification Requirements:
  • Degree level qualifications in business discipline essential
  • Procurement & Supply Chain management specialisation preferable
  • Min 2 years of Supply chain /Customer service
  • Demonstrate strong interpersonal, written and oral communication skills.
  • Ability to work in a global multi-cultural environment
  • Ability to develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
  • Demonstrate strong interpersonal skills, written and oral communication skills
  • Accuracy and attention to detail
  • High learning agility
  • Proactive, analytical and pragmatic approach to problem solving.
  • Able to work under pressure, meet short deadlines, multiple priorities and concern for maintaining standards.
  • Good time management skills
  • Leadership skills
  • Presentation skills.
  • Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
  • Proficient at high level with Microsoft Office software (Excel, Word, etc…)
  • Fluency in English and 1 other European language


Desirable:
  • SAP experience an advantage
  • SCM functionality is highly preferable
  • Compliance and controls particularly SOX experience a distinct advantage