At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 500 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages. Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2018 and 2019. This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more. At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you. Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.
Master Data, Billing and Invoicing
First point of contact for customer inquiries on customer master data in SAP ERP system
Coordinate initiation and validation of O2C master data requests
Complete master data process changes using enablers and SAP
Adhere to Sarbanes Oxley (SOX) and Financial Business controls to ensure quality
Continuous improvement to further enhance procedures and achieve best practice
Serve as subject matter expert and “go to” contact for all aspects of customer master data
Understands, advises and reports master data implications and consequences to manager
Credit, Billing and Collection
Analyse customer aging through FSCM in order to analyse collection priorities
Answer customer inquiries on invoice disputes
Enter customer disputes in FSCM
Contact customers by phone or mail for collections using market best practices
Run AR reports for management review
Run billing process and ensure invoices are sent to customers on time
Cash Application transaction processing
Post daily cash receipts through manual and automated methods such as Electronic Bank Statement, EDI, or Lockbox processing based on customer remittance detail. Understand the unique requirements of these processes and insure maintenance of system to enable accurate postings.
Monitor bank account statements reconcile unapplied cash accounts
Work with internal/external customers to resolve payment differences.
Identify and clear offsetting related customer debit and credit items.
Handle offsetting and write-off requests of the Collectors according to policy.
Execute outbound payment transactions to settle customer credit items.
Perform month-end closing activities
Respond to inquiries from other business areas regarding cash postings.
Interact with Ecommerce, Treasury, General Accounting, and the Regional bank to resolve Cash payment and remittance advice receipt and application issues.
Us hours cover is required. 1-9pm shift cover once or twice a week is required.
Minimum Qualification Requirements:
Ideally college graduate or a minimum of 2 years financial experience on credit and collections in a multinational Shared Services environment
Minimum 2 years customer facing experience.
Must demonstrate strong telephone communication skills with ability to influence and negotiate
Fluency in English is required for this role, additional European language is an advantage
Must understand the fundamentals of accounting and recognize the accounting transactions associated with cash application management.
Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
Demonstrate strong interpersonal skills, written and oral communication skills
Accuracy and attention to detail
High learning agility in a fast paced environment
Problem solving skills
Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
Good time management skills.
Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
Proficient with Microsoft Office software (Excel, Word, etc…)
SAP experience desirable
Compliance and controls experience
Strong customer service skills
Understand and follow all compliance policies, laws, regulations and The Lilly Red Book.
Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period
Ensure all operational controls are completed to level required and within agreed timeframe.
Integrate compliance into daily activities.
Comply with any corrective actions.
Cooperate with investigations, monitoring and audits.