O2C Accounts Recievable Associate (French language required)
Europe; Middle East; Africa
The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, including Customer Meeting Services, Global HR Data Management and Medical Information. This growth, outside of Finance, is in addition to continued growth in our original Finance scope. This means that we have a diverse group of employees from finance professionals to HR professionals to medical professionals and event planning experts. The current headcount is circa 400 multi-lingual employees and the culture is vibrant and diverse. This is enhanced by every employee in the GBS and championed by the GBS committees – Sports & Social, Culture Club, Corporate Social Responsibility, Health & Safety, Food and Diversity & Inclusion The GBS was awarded CCMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. The GBS Lilly Management Team is currently looking for you if you have a people-oriented, customer centric and forward-thinking mindset. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team. Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and fulfilling career. In addition to being part of a great dynamic team, we also offer a very competitive benefits package. We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long term career
The primary role of the O2C AR Associate is to support the accurate, efficient and compliant operation of the credit & collections process across the Lilly business.
Be seen as a “go-to” information resource for O2C AR billings, payments, customer, master data and related internal business queries
Effectively analyse all outstanding customer aging through FSCM to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
Effectively track and resolve all customer disputes regarding billings, credits or payments.
Analyse account discrepancies to ensure the customer account is enabled for payment
Coordinate initiation and validation of O2C customer master data requests
Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
Support global/regional O2C projects with influence on accurate, efficient & compliant AR management
Support the overall O2C AR team by demonstrating flexibility in providing cover for team members and training of new team members
2-3 years’ experience in O2C or Finance function, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
Degree in Business and/or Accounting (or equivalent work experience)
Fluency in English & French language
Ability to handle complexity and utilize analytical skills, with attention to detail
Ability to proactively & effectively analyse & resolve problems
Ability to effectively prioritize and complete key tasks and deliverables
Ablility to respond flexibly and empathetically to customer needs, managing their expectations effectively
Ability to work in global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external Business Process Outsource org team members