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Manager, HR Shared Services Tier 2

Cork, Munster

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Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help with individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you are an individual with a disability and require a reasonable accommodation to participate in the application process for positions at Lilly please email Lilly Recruiting Compliance for further assistance. Please note, this email address is intended for use only to request an accommodation as a part of the application process. Any other correspondence will not receive a response.

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Req ID 54627 Title Manager, HR Shared Services Tier 2 City Cork State / Province Cork Country Ireland Region Europe; Middle East; Africa

Company Overview

Are you interested in leading a team to deliver exceptional service to the organization? Do you have a global mindset and a bias for simplification, efficiency, and standardization? Do you want to lead a diverse team who will ensure that critical operations are supported for the HR function?

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. Our HR Service centre is an organization built to provide support to employees, managers, and HR colleagues around the world to ensure they can resolve HR questions, complete HR tasks, and get support from HR to allow them to focus on their roles in making a difference for people around the globe


As the Manager, HR Shared Services Tier 2, you will work with the HR organization, key stakeholders, and the service centre team to provide service and support to the managers and employees in that region across a wide variety of HR processes and transactions. You will lead a team to deliver quality service, identify process improvements, and create efficiency for the HR organization. Your key responsibilities will include:
  • Recruit, develop, and manage a team who is responsible to execute HR transactions and activities inside and outside Workday business process within defined volume and service level expectations.
  • Overall responsibility of data integrity and quality of data processed in Workday system.
  • Responsible for the day-to-day administration of operational support policies and procedures and assist in the development of and training on such policies and procedures as needed.
  • Provide daily direction and routinely analyse operational performance against established metrics, makes adjustments to process and staff ratios where necessary.
  • Use general understanding of procedures, policies, knowledge database, reference materials and judgement to assist in closing out HRSS escalated cases.
  • Participate in continuous improvement workshops and projects.
  • Collaborate with other regional leads and affiliate HR teams to ensure consistency and optimal employee experience
  • Responsible for team performance and coordinates communication and information flows within team.

Basic Qualifications

  • Bachelor’s degree
  • Minimum of 3 years of Human Resource or shared services experience

Additional Skills/Preferences

  • Degree in business or HR
  • Prior leadership experience or pharmaceutical industry experience
  • Prior Workday experience supporting the HR function
  • Bilingual/Multilingual
  • Strong Data Management expertise, problem solving and troubleshooting abilities
  • Excellent interpersonal skills; demonstrates effective listening and provides pristine customer service skills
  • Strong oral and written communication skills
  • Demonstrates ability to motivate and drive teams and collaboration
  • Ability to navigate computerised data entry system or other relevant applications

Additional Information

Flexibility in hours worked expected, some holiday work required.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

To submit resume, visit and apply to Req ID 54627.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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