About us The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, including Customer Meeting Services, Global HR Data Management and Medical Information. This growth, outside of Finance, is in addition to continued growth in our original Finance scope. This means that we have a diverse group of employees from finance professionals to HR professionals to medical professionals and event planning experts. The current headcount is circa 400 multi-lingual employees and the culture is vibrant and diverse. This is enhanced by every employee in the GBS and championed by the GBS committees – Sports & Social, Culture Club, Corporate Social Responsibility, Health & Safety, Diversity & Inclusion, Food. The GBS was awarded CCMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. The GBS Lilly Management Team is currently looking for you if you have a people-oriented, customer centric and forward-thinking mindset. This individual will be an exceptional professional, who consistently exceeds expectations, thrives in a challenging and dynamic work environment, and will be an active contributor to our team. Lilly enjoys a strong reputation for quality and consistent focus on employee development. We make it our mission to attract the best people and we always look at alternative ways to provide opportunities for our people to excel, grow and build an exceptional and fulfilling career. Other than working with a great team, we also offer a very competitive benefits package. We provide an open, transparent and friendly work environment where we empower people and provide them with opportunities to develop their long term career.
Within GBS, the Global Transparency (GT) Team is responsible for collecting and reporting global payments and other non cash transfers of value (e.g., business meals, airline tickets, etc.) provided to Health Care Providers (HCPs) and Health Care Organizations (HCOs) by Lilly and external third parties as required to meet various legal (including US Open Payments, US state and International) and global industry trade group requirements (including Europe and Canada).
· Fully responsible and accountable to manage a team of 10-12 GLOBAL TRANSPARENCY employees · Successful delivery of GLOBAL TRANSPARENCY GBS activities and business process responsibilities for assigned countries · Successful and accurate absorption of new business to GBS business model · Supervision over HCP Contracting to Payment and HCP Meeting Support processes for in scope Europe countries. · Assigning of GLOBAL TRANSPARENCY employees to day-to-day activities and general team resource planning · Execution of internal controls and compliance – ensure rigorous process controls are embedded · Ensure operational goals and targets are met with best in class processes/systems and within the boundaries of compliance · Manage relationships and deliverables from multiple outsourced third party providers (Meeting Planning Companies) in the HCP Travel & Meetings processes. · Escalation point for GBS operational issues for supported affiliates and HCP customers · Lead and implement process improvement projects and optimization opportunities related to the GLOBAL TRANSPARENCY processes · Lead GLOBAL TRANSPARENCY regional standardization, ensuring adherence across all affiliates to the new standard process design · Stabilize post migration process gaps and build strong and stable process solutions · Work with the GLOBAL TRANSPARENCY Senior Manager to develop and maintain relationships with markets, local GLOBAL TRANSPARENCY Managers, auditors and other GBS functions. · Develop and manage key performance metrics both internally (GBS) and externally (market). · Present metrics to local management and supported markets · Develop and maintain challenging service level agreements (SLA’s) · Management of operational issues and resolution
University Degree on Accounting/Business or equivalent, Sales/Marketing or equivalent Demonstrated knowledge of multinational GBS or equivalent environment Strong Leadership skills essential with previous people management experience Strong knowledge of internal controls European language an advantage Experience working in a high production, fast paced environment
Self-motivated professional with excellent customer service and strong working/team building relationship skills
Has the ability to influence and establish credibility, trust and rapport with internal and external stakeholders and colleagues and is able to work as a member of a team.
Has the ability to recognize changing needs and pre-prioritize activities accordingly, is able to complete assigned projects and meet defined objectives and milestones.
Demonstrate strong interpersonal skills, written and oral communication skills
Develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors
Independent forward thinker on process improvement; continuously looks for ways to improve our service level and how we do things today.
Capable of problem solving and conflict resolution
Compliance and controls experience an advantage
Demonstrated experience in Supervision / People Development