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Global CMS & T&E IT – Systems Analyst

Global CMS & T&E IT – Systems Analyst
Europe; Middle East; Africa
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 500 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 35 nationalities, speaking over 27 languages.

Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information and more to come on stream across 2018 and 2019.

This, along with the current physical expansion of the Little Island campus, means there has never been a more exciting time to be part of the GBS story! Mirroring the existing Island House building, the new Island Hall facility will extend our overall capacity to in excess of 1000 employees where Lilly will continue to offer a premium workspace across both buildings, complete with healthcare, pension and life assurance benefits, subsidised canteen, wellbeing facilities, travel subsidies, car-pooling incentives, bike to work scheme, on-site parking and much more.

At the GBS, it’s not just about what we do today, but how we can continuously improve and innovate for present and future operations. We view the development of our highly skilled workforce in much the same way and want to grow your role into an empowering and fulfilling career here at Lilly. Therefore, with the sole purpose of employee progression, weekly Manager 1:1s, a dedicated Learning & Development service and Educational Assistance schemes all await you.

Above all, it’s about being part of an open, welcoming and inclusive culture, one that is further enhanced by the dedication of our committees - Culture Club, Diversity & Inclusion, Sports & Social, Corporate Social Responsibility, Health Safety & Environment and Food.
This position reports to the Global Customer Meeting Services & Travel & Expense IT Manager is truly a global role and is responsible for establishing a deep understanding of the of the business needs across the Global Customer Meeting Services, Travel and Expense business areas. This role will build trusted relationships within the IT team, SMEs, and stakeholders and play a key role in supporting a custom SFDC application, called Mercury.
This role will gain a deep understanding of the technologies and enterprise services used to support the business process across CMS & T&E. This role will also play a key role in implementing integrations between these technologies and services.
  • Serve as system custodian and service manager lead for Mercury.
  • Work with the Technical Lead and project team to understand business requirements and determine action plans to deliver against them. Execute IT tasks according to business priorities.
  • Partner with business partners to understand the local needs from a privacy, legal and compliance perspective across Europe and ensure these needs will be met in future global technology designs.
  • Understand differences between Mercury and other meetings tools e.g. Cvent and opportunities for future integration or retirement (for legacy tools).
  • Partner with Business SMEs to understand and be able to represent the meetings management process and other associated processes (i.e. SMMP)
  • Collaborate with other Lilly IT teams to understand the integrations Mercury has with enterprise services.
  • Advocate an Agile delivery approach, where appropriate, focusing on MVP.
  • Represent the CMS IT team and Lilly IT standards/processes on project meetings to drive towards desired outcomes.
  • Ensure the CMS & T&E IT team as a whole and specifically enhancements to Mercury are compliant with Lilly ISQ standards.
  • Play an active role in the retirement of legacy meeting tools, as appropriate.
  • Support other initiatives within the CMS & T&E IT teams scope as needed.
  • Deliver Service Management based on ITIL framework and aligned to documented processes.
  • Minimum 5 years’ experience in Information Technology
  • Bachelor’s Degree in an Information Technology field
  • Exposure to SaaS Vendors and concepts
  • Demonstrated interpersonal skills and teamwork
  • Ability to communicate proactively and effectively with IT and business stakeholders
  • Project management experience (Agile experience preferred)
  • Curiosity
  • Excellent communication skills, both verbal and written
  • Excellent interpersonal skills, including the ability to build networks with diverse groups of individuals and to work effectively within geographically dispersed team and partners
  • Strong customer orientation
  • Strong communication skills
  • Experience working virtually and with different time zones
  • Effective analytical, problem solving and investigative skills
  • Capacity to dive into implementation details in problem-solving mode when appropriate
  • Ability to work in a global, virtual organisation.
  • General technical skills
  • Understanding of Agile delivery methodology (SCRUM, Kanban etc)
  • Understanding of Cvent SaaS solution
  • Understanding of SMMP
  • Understanding of ITIL framework, preferably ITIL Foundation certified.