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Clinical Services and Capabilities Associate

Cork, Ireland

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Req ID R-19027 Title Clinical Services and Capabilities Associate City Cork State / Province Cork Country Ireland Region Research

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared services such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions, Customer Meeting Services, Global HR Data Management and Medical Information and Clinical Trials support services.

Lilly enjoys a strong reputation for quality and focus on employee development. We make it our mission to attract the best and we always look at alternative ways to provide opportunities for our people to excel, grow and build a meaningful career.

The role of Clinical Services and Capabilities, Decentralized Clinical Trial (DCT) Capabilities Associate will serve as a business associate enabling DCT capability operations and DCT capability implementation within Lilly’s clinical research trials. This role will be responsible for delivery of decentralized capabilities and innovations across the portfolio of trials. The DC Associate is responsible for collaborating across functional areas within clinical development and directly with vendors to deliver ongoing support of these capabilities. 

Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared.  The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

Decentralized Clinical Trial Capabilities – Implementation Support

  • Own and manage trial level and vendor level contracts, operational plans, meetings, updates and any other deliverables

  • Provide operational support for DCT capabilities and vendors within each capability area

  • Analyze and oversee vendor and/or technology reporting and metrics

  • Manage daily issues, track trends, collaborate on solutions and oversee resolutions for implementation

  • Ensure information management including training, communication, and documentation are complete, current and correct

  • Continually seek and implement means of improving processes to reduce cycle time and decrease work effort

Project Management

  • Compile data for metrics/dashboards related to operation and implementation

  • Resolve operational issues that arise and apply shared learnings across functions and to external partners

  • Create best practices to be shared cross functionally

  • Create training materials and job aides for areas of focus


  • Partner and/or strengthen relationships across clinical development functional area and asset teams

  • Partner with vendors to facilitate a good customer experience and to enable optimized delivery

  • Actively participate in shared learnings across the team

Minimum Qualification Requirements:  

  • Degree in Medical, Pharma, Clinical, Nursing or similar desired

  • 2 or more years of Clinical Research experience ​​

Other Information/Additional Preferences:  

  • Strong Project Management abilities (timeline, scope, budget, risk management, prioritization)

  • Organizational skills

  • Attention to detail

  • Strong communication (oral and written) and interpersonal skills

  • Vendor relationship management skills

  • Flexibility (start / finish time daily)

  • Open to potential evening shift work (Mon-Fri only)

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

To submit resume, visit and apply to Req ID R-19027.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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