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Assistant, Lilly Grant Office, Operations Support Team

Assistant, Lilly Grant Office, Operations Support Team
Europe; Middle East; Africa
Eli Lilly – Cork GBS
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives. Central to all that we do are our talented and motivated professionals, circa 750 of whom are based at our Global Business Solutions centre in Little Island, Cork. There we boast vibrant workforce made up of over 44 nationalities.
Established in 2010 to gain efficiencies in areas such as General Accounting, Purchase to Pay and Order to Cash, the GBS Cork quickly excelled in its financial mandate, allowing the Cork leadership to ask, how can we apply these processes to other areas of the business? And so the GBS we have today was born, still leading in finance, but also evolving and expanding into diverse Business Service functions including Customer Meeting Services, Global HR Data Management, Medical Information, Procurement, Trial Capabilities and more to come on stream across 2019 and 2020.
Eli Lilly – Lilly Grant Office
Lilly provides grants and charitable contributions for healthcare professional education, patient advocacy and consumer education programs in a variety of therapeutic areas through the Lilly Grant Office (LGO). The mission of the LGO is to enable the improvement of patient care and healthcare delivery through the funding of unbiased and innovative educational initiatives allowing health care providers, patients and caregivers access to accurate information and relevant educational interventions. The LGO Operations Support Team is responsible for all grant management operations. The Assistant, LGO Operations Support Team, is accountable for accurate and precise processing of all grants that are submitted through the Lilly Grant Office, from initial request; to communicating decisions; to reconciliation.
Core areas of focus include: Business Office Support; Customer Service Support
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform, nor is it intended to be such a listing of the skills and abilities required to do the job. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

Business Office Support

  • Processing of all grant requests, including, but not limited to, the following: registration; application; denials/approvals; reconciliation; follow-ups
  • Communicate with Medical Education Grant Officers regarding status updates and other grant-specific information
  • Precisely follow the LGO Operations User Manual
  • Understand the types of grants received; the requirements of each grant; the appropriate LOAs to utilize; and the escalation process
  • Deep understanding and appropriate utilization of the Lilly Grant Management system
  • Participate in local projects as requested by Manager
  • Operate with a Team Lilly mindset

Customer Service Support

  • Communicate with requestors when information is missing regarding the grant request
  • Understand and apply the guardrails regarding what can be communicated and what cannot to maintain independence
  • Track and report metrics


  • Demonstrate a strong compliance-oriented mindset
  • Adherence to all applicable laws and regulations impacting the medical education environment, including ACCME and other industry regulations; apply to all interactions with external and internal inquires
  • Deep knowledge of all applicable function-specific processes and training to ensure full compliance

Basic Requirements

  • High School education
  • College degree
  • Experience in regulated / compliance-driven environment
  • Exceptional communication skills
  • Experience following the Lilly Customer Experience Principles when working with external parties
  • Solid computer skills (i.e. Excel, PowerPoint, Word)