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LCCI CoDe Innovative Content Team Lead– Medical Affairs

Bengaluru, India

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Req ID R-19292 Title LCCI CoDe Innovative Content Team Lead– Medical Affairs City Bangalore State / Province Karnataka Country India

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.


Scientific data and information are core assets of Lilly. Providing balanced, objective, and accurate information to regulators, the scientific community, health care professionals (HCPs), payers, and patients in a consistent and timely fashion across the entire drug development lifecycle is fundamental to Lilly.

As HCPs are deluged with data and are making choices in an increasingly complex and stressed health system, Lilly Medical Affairs (MA) is able to provide clear, credible answers that will set Lilly apart from its competitors. MA mission is to make Lilly the preferred pharmaceutical partner in the healthcare community globally by leveraging its medical expertise to drive patient-centric answers and solutions. MA brings deep medical expertise to HCPs and payers and focuses on answering HCP questions with customized clinical and real-world evidence that can make the difference on if and how they use Lilly products. Additionally, MA brings clinical insights from customers back to Lilly to inform new product development and lifecycle planning. MA also supports patients with educational tools to help them manage their illness and with assistance to access our medicines for those facing tough financial situations.

Lilly Medical Affairs has embarked on an exciting journey to bring digital tactic development in house.  In an age of targeted multi-channel communication, the volume of content and speed to bring information to customers is dramatically increasing and we are responding by increasing our internal skill set. 

The Medical Affairs (MA) – Innovative Content Team Lead will be accountable for overseeing the book of work and managing a team of digital communication experts to create and deliver digital media content (e.g. videos, animations, interactive tools, banners, emails and web content) for HCPs to support improved clinical decision making in an easily digestible manner as preferred by customers. This role requires a deep understanding of design, development, and emerging omni-channel engagement technologies in global Pharma/health-care sector.  A successful candidate will interface with medical teams, global and US as well as external agencies and internal IT to deliver tactics that are compliant and adhere to channel best-practices. The Innovative Content Team Lead / Manager will collaborate and influence teams and work closely with Managers and Leads across Medical Affairs to ensure best practices across the function. The Team Innovative Content Lead / Manager will be responsible for developing digital content for deliverables as needed.

 This fast-paced role will put a successful candidate on the cutting edge of modern technology and medical communications strategy to deliver the right information to the right customer at the right time

Primary Responsibilities:  

§Portfolio Management/Delivery
Responsible/accountable for management/delivery of overall book of work for assigned area.
Partner with brands, agencies, and internal stakeholders to ensure that the tactical plan for the brand is executed
Work with an Agile mindset to take initiative and drive towards solutions, collaborate early and gather input frequently from others, and place customer needs as the top priority. Participate in ideation, backlog grooming, and sprint planning activities
Develops and executes sourcing plans in partnership with Medical Affairs leads to ensure seamless delivery of asset plan and priorities.
Collaborates with function, capability, and site leadership to ensure alignment of business planning and operations.
Provide technical oversight and leadership to development staff and ensuring best practices are documented
Provide technical consultation to external agencies and third-party integrations
Develop an understanding of digital medical communication strategy and assist in design patterns that meet those objectives
Develop proof of concepts to drive strategy and innovation
Ensure adherence to models and design patterns established by the UX Design Team
Point of escalation for tactic issues
Identify and drive procedural improvements influencing regulatory, medical and legal teams that can be leveraged across therapeutic areas
Assist in the communication and understanding of analytics/tracking to support tactic health. .
Adjusts work plan based on shifting priorities using effective change control.
Identifies and resolves issues impacting delivery of work.
Conceives and implements new and efficient ways to accomplish goals.
Regularly reports results of team activities/metrics to leadership and stakeholders
Manage audit readiness, quality, and compliance to ensure deliverables are accurate, transparent, of high quality, and in compliance with internal/external guidance/regulation.
Establish and maintain templates in various formats (Word, PowerPoint, Articulate Rise, Vyond) to ensure alignment to the business and internal standards
Competence with standard IT tools (e.g., Microsoft Office Suite, Adobe Creative Cloud ). Comfortable with working on windows and Mac platforms.
Good understanding of deliverables for Medical Affairs communications (slide decks, patient or HCP materials, video scripts, social media posts, eMail to HCP etc)

People Management and Development

Recruits, develops, and retains a strategic and operationally capable workforce skilled and knowledgeable in scientific communications and medical/patient education deliverables.
Effectively creates and manages an agile organization that continuously meets the needs of a changing portfolio.
Builds an organizational culture aligned with Team Lilly – inclusion, innovation, acceleration, delivery, integrity, excellence, and respect for people.
Develops staff who demonstrate expertise in drug development, therapeutic area science, strategic thinking, project management, and cross-functional leadership.
Provide input on employee development, talent assessment, and succession planning activities.
Develops an organizational talent base that demonstrates judgment-based decision making.
Provides guidance, training, and supervision to personnel.
Appropriately manage the workload of direct reports; monitors project timelines and quality and communicates priorities to direct reports.
Provide technical support and guidance to direct reports as needed.
Evaluates performance by reviewing documents and attending writing team meetings and recommends developmental actions for all assigned staff.
Ensure all direct reports are compliant with company policies, procedures, and regulations.

Document Preparation, Development and Finalization

Develop digital medical affairs content for deliverables as needed; the percentage contribution of these responsibilities will vary according to the need of the business.
When needed, Responsible for the design, development, and implementation of digital content including static images, video/animation content, and interactive web-pages to be leveraged across multiple platforms and audiences, internally and externally
Good working knowledge of a variety of digital content (i.e., static images - medical illustrations, infographics; videos – interactive videos, animations, motion graphics, video post-production; and interactive web-pages) as defined by project owners

Subject Matter Expert/Organizational Effectiveness

Good understanding of multichannel/omni channel tactic development and execution including but not limited to social media content development and maintenance
Leads development of digital tactics and provides guidance to web designers, graphic designers, programmers, developers, and illustrators for timely and accurate execution
Leads development of new and emerging capabilities to support the effectiveness of Medical Affairs.
Functions as expert on document strategy, planning and execution, and industry standards and guidelines.
Shares expertise with others.
In partnership with others, develop, implement, and update Lilly policies, procedures, training, and tools that are compliant with industry guidelines.

Minimum Qualification Requirements:  

Bachelor’s degree or equivalent experience
5 years of digital techniques and medical driven campaign techniques
5 years modern web technologies (AWS, Node, GitHub, etc.)
5 years web development experience (HTML5, CSS3, JavaScript)
Ability to analyze and develop best practices while influencing regulatory boundaries
Ability to balance multiple projects and site launches at once
Strong Team and interpersonal skills
Excellent written and verbal communication skills
Experience leading others, including relationship and team building, setting expectations, holding others accountable, and technical coaching.
Experience creating or managing digital work/deliverables such as graphics, animations, video clips, interactive tools.
Ability to communicate in English clearly and succinctly with all audiences and forums through exemplary oral and written communication skills.
Strong leadership, problem-solving skills, negotiation/influence/motivation, project management and critical thinking skills with ability to use effectively in a team, cross-functional setting and/or global environment

Other Information/Additional Preferences:

Master’s degree in a scientific, health, communications, technology, health outcomes, or public health related field.
3 years’ experience medical communication / pharmaceutical industry.
2 years’ experience in leading/managing a strategic portfolio or business process.
Educational/work background in a health care, medical affairs, clinical development, health outcomes, public health, scientific or medical communications field.
Expertise in industry standards and best practices, compliance issues, and regulatory requirements.
Experience managing business plans, budgeting, and capacity resourcing.
Knowledge of scientific, statistical, and research principles and guidelines.
Experience in the global environment and an appreciation for global diversity.
Demonstrated experience building content with media authoring tools (e.g. Vyond/GoAnimate, Premier, Articulate Storyline, Captivate, Camtasia)
Experience leading submission or launch activities.
Limited travel, including international, up to 10%.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

To submit resume, visit and apply to Req ID R-19292.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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